
Call Center Services Business Development Manager
3 days ago
ConnectPro International is seeking a dynamic Business Development Manager to spearhead the expansion of our call center services. This role involves identifying new business opportunities, fostering client relationships, and driving revenue growth.
About Us
We are a leading provider of contact center services, dedicated to delivering exceptional customer experiences through innovative solutions and best-in-class technology.
As a Business Development Manager, you will be responsible for developing and executing strategies to drive business growth, build strong relationships with clients, and stay ahead of market trends.
Your Key Responsibilities
- Market Research & Strategy: Conduct comprehensive market research to identify emerging trends, potential clients, and opportunities for expansion in the contact center industry.
- Lead Generation: Proactively identify and qualify new business opportunities through various channels (cold calling, networking, digital marketing, events, etc.).
- Client Relationship Management: Build and nurture strong, long-lasting relationships with potential clients by understanding their contact center needs and presenting tailored solutions.
- Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring seamless onboarding and contract negotiations.
- Proposal Development: Collaborate with internal teams to develop customized proposals and presentations, aligning with client objectives and showcasing the company's capabilities.
- Partnerships & Alliances: Develop strategic partnerships with industry stakeholders and vendors to expand service offerings and enhance market presence.
- KPIs & Reporting: Track and report key metrics, including sales pipeline, conversion rates, and revenue forecasts, to ensure alignment with business targets.
- Competitive Analysis: Keep abreast of competitors' activities and market changes to refine business development strategies.
- Client Retention: Collaborate closely with the operations team to ensure high-quality service delivery and maintain long-term client satisfaction, leading to repeat business and upselling opportunities.
What We Offer
- Competitive Salary: A competitive salary package that recognizes your skills and experience.
- Professional Development: Opportunities for career advancement, professional development, and training to help you grow professionally.
- Benefits Package: A comprehensive benefits package that includes recognition programs, flexible work arrangements, and more.
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