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Technical Support Analyst Specialist
2 days ago
Vodworks is seeking a highly skilled and experienced Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our internal and external stakeholders.
Job Description:We are looking for a dedicated individual who can work effectively in a fast-paced environment and maintain ownership of all internal and external stakeholder issues and service requests. You will be responsible for following standard procedures for proper escalation of unresolved issues, performing comprehensive root cause analysis, and advising on how to avoid such incidents in the future.
Additional responsibilities include researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. The ideal candidate must have knowledge of cloud computing, JIRA service desk, and other applications, as well as excellent written and verbal communication skills.
Requirements:- Experience working in a support role is highly preferred.
- Maintain overall ownership of all internal and external stakeholder issues and service requests.
- Follow standard procedures for proper escalation of unresolved issues.
- Perform comprehensive root cause analysis and advise on how to avoid such incidents.
- Research, diagnose, troubleshoot, and identify solutions to resolve issues.
- Knowledge of cloud computing, JIRA service desk, and other applications.
- Excellent written and verbal English communication skills.
- Comfortable and flexible to work in evening and night shifts.
- Graduate or A-levels (IT/CS graduates or diploma holders will be a plus).
- Working knowledge of help desk software, databases, and remote desktop.
- Advanced troubleshooting and multi-tasking skills.
- Maintaining and administering computer networks and related computing environments.
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