
Accounts Receivable Specialist
6 days ago
This position involves managing the company's receivables ledger, ensuring timely and accurate billing, and proactively following up on outstanding payments. The role requires maintaining accurate financial records, addressing internal and external queries, and collaborating with sales and finance teams to ensure smooth operations.
Responsibilities- Monitor and respond to emails in the shared mailbox
- Assist internal teams with billing and payment-related queries
- Address customer inquiries promptly and professionally
- Generate and send invoices to customers for billable services and goods
- Ensure correct tax treatment and coding based on jurisdiction and service nature
- Upload invoices to customer portals as required
- Reconcile billing backups with sales or project documentation
- Match incoming payments with customer invoices
- Post customer receipts into SAP
- Investigate and resolve unallocated payments or short payments
- Communicate with customers regarding payment discrepancies
- Proactively follow up on overdue accounts via email and phone
- Send out customer statements and payment reminders
- Escalate chronic non-payments or disputes to the Finance Manager
- Send daily A/R aging reports to management
- Prepare weekly cash collection forecast
- Assist with month-end reporting and customer account reconciliations
- Set up new customer accounts in SAP
- Perform credit checks and risk assessments on new customers
- Ensure all contracts and terms are properly documented and filed
- Log, track, and resolve invoice disputes
- Liaise with internal teams to resolve service delivery issues impacting receivables
- Maintain documentation for all escalations
- Reconcile customer accounts, identifying and clearing unmatched transactions
- Assist with external and internal audit requirements related to receivables
- Maintain updated customer contact lists
- Update internal trackers for billing and collections
- Support Finance Manager with ad hoc analysis and data requests
- Ensure compliance with internal controls, policies, and regulatory requirements
- Maintain confidentiality of financial and client information at all times
This is a dynamic role that offers opportunities for professional growth and development. You will work collaboratively with a talented team to drive business success.
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