Service Excellence Director

5 days ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time

In a fast-paced environment where innovation meets execution, we're seeking a talented Customer Experience Manager to spearhead strategic initiatives that propel our customers' satisfaction and loyalty forward. As a leader in customer experience management, you'll harness the power of data, collaboration, and creative problem-solving to optimize processes and deliver exceptional results.

Your Mission

Drive business growth through customer-centric initiatives, informed by data-driven insights and aligned with company objectives.

Main Responsibilities
  • Pilot strategic projects to enhance customer engagement, retention, and advocacy, measuring progress against set targets.

  • Analyze customer behavior and feedback to identify opportunities for process optimization, streamlining experiences across the customer journey.

  • Collaborate with cross-functional teams to develop and implement customer-centric solutions, ensuring alignment with business goals.

  • Leverage your analytical prowess to make data-driven recommendations, informing business decisions that maximize Net Promoter Score (NPS) and customer satisfaction.



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