Service Excellence Manager

2 weeks ago


Karachi, Sindh, Pakistan J & P Coats Pakistan Full time
Job Summary: As a Service Excellence Manager at J & P Coats Pakistan, you will be responsible for ensuring superior customer service experience through prompt and effective communication. This role requires close coordination with Sales teams, Planning, Supply Chain, Production, and Distribution teams to ensure timely delivery of orders.

Key Responsibilities:
• Ensure superior customer service experience through prompt and effective communication
• Work closely with Sales teams to deliver customer orders on time and as per defined priorities
• Collaborate with cross-functional teams to ensure timely delivery of orders

Requirements: To succeed in this role, you should have relevant experience in the textile industry, good communication skills, leadership experience, and experience working in a cross-functional environment. Reporting and analytical skills are also essential. Additionally, experience in B2B industry and knowledge of manufacturing processes would be beneficial.

Benefits: At J & P Coats Pakistan, we offer a range of benefits including health insurance, incentive bonus, leaves, life insurance, medical, provident fund, sports and entertainment, and more.

  • Karachi, Sindh, Pakistan beBee Careers Full time

    This role involves providing exceptional customer service by responding to inquiries, monitoring orders, and resolving complaints in a timely and effective manner.Key Responsibilities:Verify product availability and respond to customer inquiries.Manage order processing and handle cancellations, returns, and exchanges.Collect and analyze customer feedback to...


  • Karachi, Sindh, Pakistan Nativ Global Full time

    Job ResponsibilitiesWe are seeking an experienced professional to join our team as a Service Excellence Lead. This role involves leading the client servicing team, driving business growth through relationship building and team management.The successful candidate will oversee project planning, execution, and delivery, while developing strategic plans to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    As a Customer Service Specialist Senior, you will play a critical role in delivering exceptional customer service and support to our clients. You will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    This position requires a customer-focused individual who can deliver exceptional experiences across various touchpoints. As a Customer Service Officer, you will handle customer inquiries via phone, email, and chat, and provide timely resolutions to customer issues.Your strong problem-solving skills and attention to detail will enable you to effectively...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryThis senior leadership role is focused on customer lifecycle management, requiring strong leadership and strategic guidance skills.The successful candidate will oversee the enhancement of product propositions and customer service, driving digitization initiatives across teams.Main Responsibilities:Leading customer lifecycle management and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **About the Position:**We are looking for a highly skilled and customer-focused individual to fill the position of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional service to our customers through various communication channels.**Key Responsibilities:**Provide personalized solutions to customer...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Senior Customer Support RepresentativeWe're looking for a skilled customer support professional to deliver exceptional service to international customers via email and calls. As a key member of our team, you'll be responsible for providing top-notch support by assisting with product inquiries, troubleshooting, and issue resolution.Main...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    **Job Description**To maintain exceptional customer satisfaction, we are seeking a highly skilled and mature individual for the role of Customer Service Excellence Specialist.The key responsibilities of this position include ensuring 24/7 support for customers' complaints and queries, providing timely and accurate reporting, up-selling opportunities, and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Senior Sales Representative RoleWe are seeking a seasoned sales professional to bolster our marketing efforts. Your primary objective will be to help businesses flourish by effectively selling comprehensive marketing services.Main ResponsibilitiesEarn Competitive Commissions: Enjoy substantial earnings with high commissions on every successful sale.Sell...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the Operations Excellence Manager RoleWe are seeking a highly skilled and experienced professional to oversee various aspects of operations, ensuring smooth and efficient operation across all geographies.Key ResponsibilitiesCoordinate demand forecasts with all geographies and share with production teams, fostering effective collaboration and timely...