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Call Center Manager

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
  • Responsibilities:
  • Develop and implement quality assurance processes and procedures.
  • Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards.
  • Provide feedback and training to call center agents to improve performance.
  • Analyze data and prepare reports on QA performance metrics.
  • Collaborate with other departments to address and resolve quality issues.