IT Support Professional

2 days ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a highly skilled ServiceDesk Administrator to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients. With a strong background in user administration, help desk management, and technical troubleshooting, you will be able to efficiently handle a wide range of technical issues and provide solutions that meet the needs of our clients.

Job Description

This role requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for managing and resolving technical issues related to hardware and software, as well as providing training and instruction to staff on the use of various applications and tools.

The ideal candidate will have experience with Active Directory, Office 365, and other software, as well as managing Help Desk ticketing systems. Strong analytical and problem-solving skills are also essential, along with the ability to work collaboratively with colleagues and stakeholders.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person.
  • Manage and resolve technical issues related to hardware and software.
  • Provide training and instruction to staff on the use of various applications and tools.
  • Manage and maintain hardware and software inventory.
  • Set up and configure end-user laptops and desktops.
  • Provide support for remote working users.
  • Create end user documentation for day-to-day queries, setup procedures, and processes documentation.
  • Ensure meeting the SLA and KPI setup for support.

Skill Requirements: The successful candidate should have experience with Active Directory, Office 365, and other software, as well as managing Help Desk ticketing systems. Strong analytical and problem-solving skills are also essential, along with the ability to work collaboratively with colleagues and stakeholders.

Requirements: Self-motivated, enthusiastic, and professional. Ability to work under pressure and deal with challenging situations. Exemplary attention to detail. Team player with excellent communication skills.

Benefits: Competitive salary package based on experience and skills. Opportunities for career growth. Friendly and collaborative work environment. Remote work options. Health insurance.

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