
Technical IT Support Specialist
1 day ago
We are seeking a technically skilled IT Support Specialist to provide first-level technical assistance and resolve hardware/software issues in our internal IT operations.
Key Responsibilities:- Serve as the primary point of contact for users seeking technical assistance via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access controls in Active Directory
- Troubleshoot connectivity issues (LAN, Wi-Fi, VPN) and assist with remote access setup
- Support Windows and Microsoft 365 applications (Outlook, Excel, Teams, etc.)
- Log all help desk interactions and follow up on open tickets
- Maintain IT asset inventory and ensure proper equipment handling
- Escalate unresolved issues to higher-level support or external vendors when necessary
The ideal candidate will have proficiency in Windows OS, Microsoft Office Suite, and common IT tools. Basic understanding of Active Directory, DNS, DHCP, and network fundamentals is also required.
Familiarity with ticketing systems and remote support tools is a plus. Strong problem-solving and troubleshooting skills, excellent communication and interpersonal abilities, and ability to work under pressure are essential.
Requirements:- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 12 years of experience in a technical support or help desk role
- A+ or Microsoft Certified: Modern Desktop Administrator Associate certification preferred
This is a full-time, onsite position based at our Head Office. If you have a passion for IT support, enjoy solving technical problems, and want to grow your career in a fast-paced environment, we encourage you to apply.
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