Technical Solutions Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

The ideal candidate will be a customer-centric frontline solution engineer with excellent analytical and technical skills. They must be energetic, possess a vibrant personality, and have the ability to think on their feet.

We are looking for an individual who can provide level 1 support and troubleshoot customer queries through various communication mediums. The successful candidate will create tickets in the portal, assign tasks to relevant teams, and manage ticket prioritization efficiently.

The role requires strong problem-solving skills, excellent organizational abilities, and proficiency in MS Office, Jira, JSM, Confluence, and Postman. Knowledge of Scrum and change management cycle is also necessary.



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