Call Center Team Lead

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

  • The ideal candidate will be responsible for overseeing the day-to-day operations of a call center, ensuring seamless communication and collaboration among team members.
  • Supervisory Responsibilities
    • Provide guidance and support to agents as needed, being visible and accessible on the floor.
    • Take calls that cannot be handled by agents and offer assistance when required.
    • Maintain accurate records of attendance, production, and reviews for each agent.
    • Keep agents informed about incoming calls, wait times, and performance indicators.
    • Motivate and encourage agents through positive feedback and communication, fostering a productive and supportive work environment.
    • Ensure effective call center culture development by engaging in 'on-the-floor' activities and providing hands-on support to agents.
    • Avoid absenteeism by spending the entire shift on the floor, enabling direct interaction with agents and addressing their concerns promptly.
Weekly Team Meetings
  • Hold weekly meetings with the team to discuss key topics, including:
  • Review of Past Week's Performance
    • Examine statistics, results, and industry news from the previous week.
    • Discuss any challenges or successes encountered by the team.
  • Product Information and Sales Themes
    • Disseminate new product information to ensure agents are up-to-date.
    • Select a sales theme or point-of-interest topic for discussion and exploration.
  • Awards and Commendations
    • Present commendations and awards to recognize outstanding performance and achievements.
  • Company Updates and Industry Insights
    • Communicate company updates, news, and industry trends to keep agents informed.
  • Agent Support and Evaluation
    • Perform regular monitoring evaluations with each agent (at least once every two weeks).
    • Document the evaluation and maintain accurate records.
  • Reporting and Record-Keeping
    • Prepare a written performance summary of the team and present it to management at the end of each week.
    • Maintain accurate administrative bookkeeping.

  • Call Center Agent

    1 week ago

    Lahore, Punjab, Pakistan I Concepts Call Center Full time

    Hiring Call Center Agents for the post of (Cold Caller/ Appointment Setter/ Customer Support) B2B and B2C.Night Shift USA/Canada Campaign.Candidate must have Excellent English Communication/Convincing Skills with Good Accent.We offer good Basic Fix Salary + incentives.To apply submit CV + Voice Note at WhatsApp +92-322-2202115.Job Location: I Concepts,...

  • UK Base Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Caliber Link Call Center Full time

    UK Base Call Center Agents Caliber Link Call Center , Pakistan Apply Only Through Mustakil.com, Pakistan's No.1 Jobs SiteWe are looking for Call Center Agents (Male & Female, Fresher & Experienced) for our UK Campaign in Lahore. If you think you are a perfect fit for this job, then take the leap and change your...

  • Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Taurus Call Center Co. Ltd. Full time

    Call center agents will be responsible for making outbound calls.Provide customer services.Make relevant notes from customer interactions.Follow up on customer calls.QualificationsEducation: Freshers and experienced candidates can apply.Intermediate and bachelor's degrees are preferred.Candidates with call center experience will be preferred, and those who...

  • Call Center Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionThe successful candidate will lead a team of customer service representatives in a fast-paced call center environment. Key responsibilities include forecasting volumes of calls, maintaining the call distribution system, and monitoring productivity.Key Responsibilities:Forecasting call volumes and manpower requirements.Maintaining the call...

  • Call Center Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan Xcentric Services Full time

    Answering incoming customer calls and responding to inquiries.Providing excellent customer service and resolving customer issues in a timely manner.Explaining our products and services to customers and addressing any questions or concerns they may have.Adhering to all company policies and procedures.Lead and manage a team of call center officers.Provide...

  • Call Center Staff

    2 weeks ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Team Leader

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Call Center Team LeaderWe are seeking an experienced professional to lead our call center team and drive exceptional performance.Key Responsibilities:Lead a team of call center representatives to achieve high performance standards.Evaluate team performance, providing constructive feedback and coaching to drive improvement.Address escalated...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TrustLink Contact Center Full time

    We are a USA based Call Centre Operating From Lahore Since 2020, working on different campaigns including inbound and outbound.Role DescriptionThis is a full-time on-site role for a Call Centre Representative at TrustLink Contact Center in Lahore. The Call Centre Representative will be responsible for handling customer inquiries, resolving customer issues,...

  • Call Center Team Lead

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    A successful operations manager will be responsible for managing the day-to-day activities of a call center team. This includes supervising team members, coordinating processes, and ensuring seamless customer interactions.Responsibilities Include:Coordinating team schedules and workloadDeveloping and implementing process improvementsMaintaining accurate...