Customer Support Representative

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description: As a Customer Support Representative, you will be responsible for managing amounts of outbound calls in a timely manner and following communication scripts when handling different topics. You will identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Additionally, you will seize opportunities to sell products, build sustainable relationships with customers, and engage them by taking the extra mile.

Key Responsibilities:

  • Manage customer calls and respond to inquiries.
  • Follow established sales scripts and procedures.
  • Identify and address customer needs and concerns.
  • Sell company products or services to customers.
  • Develop and maintain strong relationships with customers.

Requirements and Skills:

  • Prior experience in customer support or sales is preferred.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.


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