Customer Experience Specialist

7 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

This is a challenging opportunity to work as a Customer Experience Specialist in an inbound support role, providing excellent customer service and ensuring that all customer inquiries are handled efficiently.

Job Overview

The ideal candidate will have fluency in the Urdu language and strong communication skills to manage day-to-day activities focused on responding to customer requests, managing concerns, and providing specific information based on inquiries received via inbound phone calls, chat, or email.

Key Responsibilities:
  • Respond to customer inquiries via phone, chat, or email with accuracy and efficiency.
  • Manage customer concerns and resolve issues in a professional manner.
  • Provide timely and accurate information to customers to meet their needs.
Requirements
  • Fluency in the Urdu language to communicate effectively with customers.
  • Ability to work rotational shifts to accommodate varying business needs.
  • Willingness to relocate to Kuala Lumpur for this role.
  • BPO experience handling inbound, outbound, chat, and email support is essential.
  • A strong passion for delivering exceptional customer experiences.
Benefits
  • Comprehensive medical insurance coverage.
  • Accommodation assistance near the office for new joiners.
  • Housing allowance to support living expenses.
  • Flight ticket reimbursement to facilitate relocation.
  • Work permit assistance to ensure a smooth immigration process.


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