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Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan beBeeFrontDesk Full time 30,000 - 50,000
Job Title: Front Desk Representative

This role requires an individual to provide excellent customer service, ensuring guests have a positive experience from the moment they enter the restaurant.

  • Key Responsibilities:
  • Welcoming guests as they enter the restaurant and guiding them to their assigned table.
  • Maintaining a friendly attitude at all times.
  • Managing reservations via phone, email, or online platforms.
  • Keeping track of the reservation book and ensuring accurate seating arrangements.
  • Assisting in managing waitlists, providing accurate wait times, and informing guests when their table is ready.
  • Answering incoming calls promptly and professionally.
  • Providing information about the menu, hours of operation, and special events.
  • Handling reservation requests, taking messages, and redirecting calls to appropriate departments.
  • Addressing guest inquiries or concerns with patience and professionalism.
  • Ensuring guest satisfaction by meeting their requests or directing them to the appropriate team member.
  • Communicating with the restaurant team to ensure smooth coordination of services.
  • Coordinating seating preferences, special requests, and dietary restrictions with relevant team members.
  • Managing the waitlist and using the restaurant's seating system to organize the flow of guests.
  • Processing payments accurately and efficiently (if applicable).

Required Skills and Qualifications:

  • High school diploma or equivalent (additional education or certification in hospitality is advantageous).
  • Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
  • Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
  • Ability to remain calm and efficient in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using reservation and POS systems.
  • Ability to multitask and manage time effectively.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive compensation package.
  • Opportunity for career growth and development.
  • A dynamic and supportive work environment.

Working Conditions:

  • Typically performed in a restaurant setting, working at the front desk or reception area.
  • Fast-paced work environment, especially during peak dining times.
  • Standing for long periods may be required, and occasional light lifting may be involved.