Customer Service Representative
13 hours ago
We are looking for a skilled customer service representative to join our team. The ideal candidate will have prior experience handling inbound and outbound customer calls and should be confident in delivering a professional customer experience.
The representative will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service while maintaining a high level of professionalism.
Responsibilities- Handle inbound and outbound customer calls in a timely and professional manner.
- Resolve customer complaints and issues in a fair and effective way.
- Maintain accurate records of customer interactions in CRM systems.
- Meet daily/weekly targets for calls, conversions, or customer satisfaction.
- Bachelor's degree in a related field preferred.
- At least 6 months to 1 year of experience in a call center environment.
- Excellent spoken and written English skills.
- Strong problem-solving and communication skills.
- Market-competitive salary with performance-based incentives.
- Opportunity to grow into team lead or quality assurance roles.
- Professional and supportive work environment.
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