
Service Management Specialist
2 weeks ago
The IT Service Manager plays a critical role in implementing standard IT service management processes, including incident, change, and problem management. This position requires a strong understanding of cybersecurity principles, risk management, and compliance frameworks.
- Key responsibilities include promoting ITIL best practices across the full life cycle of services, collaborating with internal teams to define and implement appropriate controls and safeguards, and managing and reporting incidents, change, and problem service levels for both internal and external teams.
- Additionally, this role involves leading the maintenance, promotion, and publicity of the IT Services problem management policy and process, facilitating major incident conference bridges, accurately identifying and logging attendees, timelines, and troubleshooting steps taken, and coordinating planned change management for enterprise applications.
To succeed in this role, you will need a solid understanding of IT service management principles, as well as experience in incident, change, and problem management. You should also have strong collaboration and communication skills, as well as the ability to work effectively with internal teams.
- IT service management knowledge
- Incident, change, and problem management experience
- Strong collaboration and communication skills
- Ability to work effectively with internal teams
Benefits of this role include the opportunity to work with a talented team of professionals, contribute to the development and implementation of new systems, and take on challenging projects that drive business growth and improvement.
- Collaborative work environment
- Opportunity to contribute to system development and implementation
- Challenging projects that drive business growth and improvement
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