
Operations Manager
2 hours ago
The Call Center Team Lead plays a pivotal role in overseeing the day-to-day operations of the call center.
Our ideal candidate will have exceptional leadership skills, excellent communication abilities and a proven track record of success in managing high-performing teams.
Key Responsibilities:- Forecasting and Scheduling: The Team Lead will be responsible for forecasting volumes of calls and distributing them uniformly among customer service representatives using advanced call distribution systems.
- Customer Complaint Resolution: Accurate records of customer complaints must be maintained and issues resolved in a timely manner.
- Performance Analysis: The Team Lead will analyze data to identify areas for improvement and implement changes to increase efficiency.
- Process Optimization: Work procedures will be determined, schedules prepared and workflow expedited to meet business objectives.
- A Bachelor's degree in Business Administration or equivalent is required.
- The ideal candidate will have at least one year of experience as a Team Lead from a well-reputed call center.
- Excellent communication and leadership skills are essential for this role.
- The ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations is also required.
If you have the skills and experience we're looking for, please apply at: Next Age Technologies Pvt. Ltd., Lahore, Pakistan
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