Customer Support Representative

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Overview:

Dubizzle KSA Operations & Customer Support Executive plays a pivotal role in ensuring seamless ad posting management and client communication. This key position requires strong organizational and interpersonal skills to effectively coordinate with Arabic-speaking clients.

  • Key Responsibilities:
  • The role is responsible for accurately handling ad postings for Dubizzle KSA, maintaining compliance with platform guidelines.
  • Engage with Arabic and English-speaking clients via email, chat, and calls to provide assistance and resolve queries efficiently.
  • Address customer inquiries promptly and escalate issues when necessary, ensuring timely resolution.
  • Maintain accurate logs of client interactions for future reference, facilitating efficient decision-making.
  • Coordinate closely with internal teams to streamline operational workflows, promoting smooth business operations.

Requirements:

Essential Skills and Qualifications:

  • Fluency in Arabic (Speaking, Reading, and Writing) is crucial for effective client communication.
  • Proficiency in English (Speaking, Reading, and Writing) ensures seamless interaction with clients and internal teams.
  • Strong communication and coordination skills are vital to interact effectively with clients and internal teams.

Desirable Skills and Qualifications:

Bachelor's degree in a relevant field enhances the candidate's eligibility.

Experience with Microsoft Excel and Office tools can be beneficial in data analysis and workflow management.

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