**Support Services Specialist**

2 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 165,000 - 215,000
Service Desk Specialist Job Summary

We are seeking a Service Desk Specialist to join our team. This individual will be responsible for providing excellent customer service, troubleshooting issues, and escalating problems to the appropriate teams.

  • Key responsibilities include:
  1. Troubleshoot and resolve technical issues: The Service Desk Specialist will work to identify and resolve technical issues in a timely and efficient manner.
  2. Provide excellent customer service: The Service Desk Specialist will interact with customers in a professional and courteous manner, addressing their concerns and providing solutions to their problems.
  3. Escalate complex issues: The Service Desk Specialist will escalate complex technical issues to the appropriate teams for resolution.
  4. Log and track incidents: The Service Desk Specialist will log and track incidents using our software applications.

Requirements:

  • Bachelor's degree in Computer Science or related field: A bachelor's degree in Computer Science or a related field is required.
  • Technical knowledge: The Service Desk Specialist must have strong technical knowledge of computer systems and software applications.
  • Customer service skills: The Service Desk Specialist must possess excellent customer service skills, including communication and problem-solving abilities.
  • Ability to work in a team environment: The Service Desk Specialist must be able to work effectively in a team environment.

Benefits:

  • Competitive salary: We offer a competitive salary and benefits package.
  • Opportunities for advancement: We provide opportunities for career growth and advancement.
  • Collaborative work environment: Our team works collaboratively to achieve our goals.

This role requires a high level of technical expertise, excellent customer service skills, and the ability to work effectively in a team environment.

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