
Collaboration Solutions Expert
3 days ago
Unified Communications Engineer Position Summary
">- This position requires a skilled engineer to ensure seamless communication services for customers through proactive monitoring, troubleshooting, and collaboration.
- The ideal candidate will have proven expertise in Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.
- Responsibilities include monitoring Unified Communications platforms, responding promptly to alerts, alarms, and customer inquiries, and escalating complex issues to higher-level engineers or vendors when necessary.
Key Responsibilities:
- Monitor Unified Communications platforms (BroadWorks, WebEx, Teams) and respond promptly to alerts, alarms, and customer inquiries.
- Diagnose and resolve UC-related incidents, including call quality issues, platform disruptions, and feature malfunctions, using documented procedures and advanced troubleshooting techniques.
- Escalate complex issues to higher-level engineers or vendors when necessary and collaborate to ensure timely resolution.
- Perform routine checks on communication platforms to ensure optimal performance, uptime, and adherence to SLAs.
- Document troubleshooting steps, resolutions, and customer interactions in ServiceNow or other ticketing systems.
- Communicate proactively with customers, providing updates and guidance on resolving Unified Communications issues.
- Stay up to date on developments in UC technologies, emerging tools, and industry trends to drive continuous improvement.
- Support service upgrades, migrations, and maintenance activities to minimize service disruptions.
- Adhere to ITIL-based processes, including incident, problem, and change management protocols.
- Participate in rotating shifts, including weekends or non-standard hours, to provide 24/7 support coverage.
Requirements
- A college degree in Engineering, Information Technology, or a related field is preferred; equivalent experience may substitute for a degree.
- Preferred certifications: Cisco Certified Network Associate Collaboration (CCNA Collaboration), Microsoft Teams Administrator Associate, or other relevant UC certifications.
- Familiarity with troubleshooting VoIP protocols (SIP, RTP), call flows, and UC infrastructure issues.
- Experience with monitoring tools and ticketing systems, such as ServiceNow.
- Strong problem-solving skills and the ability to resolve technical issues effectively under pressure.
- Excellent communication skills with a customer-centric approach.
- Ability to collaborate within a team environment and follow established procedures.
- A passion for staying current with emerging Unified Communications technologies and pursuing advanced certifications.
- Minimum of 3 years of experience in a technical support role, preferably within a NOC or Unified Communications environment.
Familiarity with ITIL frameworks or ITIL v4 Foundation certification is preferred
-
ISO 22301 Implementation Expert
32 minutes ago
Islamabad, Islamabad, Pakistan Internetwork Expert Full timeInternetwork Expert is a leading provider of innovative solutions to our clients. We are seeking a highly skilled ISO 22301 Implementation Expert to join our team and contribute to our mission of delivering exceptional results.Job Description:You will assist in the implementation and management of Business Continuity Management Systems in line with ISO 22301...
-
Team Collaboration Expert
1 week ago
Islamabad, Islamabad, Pakistan S&P Global Full time**Join Our Team:**We are looking for a dedicated Team Collaboration Expert to join our team. As a Scrum Master, you will work closely with cross-functional teams to deliver customer value and guide our critical technology systems.**Responsibilities:**Manage risks, mitigate impediments, and negotiate dependencies within and across Agile teams.Work with peer...
-
Sales Expert
4 weeks ago
Islamabad, Islamabad, Pakistan Med Exam Expert Full timeCompany DescriptionMed Exam Expert is an internationally recognized online study platform for the MRCOG and other examinations. We provide online courses to aspiring doctors across the globe.We're Hiring: Sales Executives at Med Exam ExpertAre you passionate about sales and ready to make a difference in the Ed-Tech industry? Join our dynamic team and help us...
-
Lead Technology Solutions Expert
22 hours ago
Islamabad, Islamabad, Pakistan NorthBay Solutions LLC Full timeNorthBay Solutions LLC is seeking a highly skilled Senior Software Development Expert to join our team. The successful candidate will be responsible for designing, developing, testing, and deploying software applications that meet the needs of our clients.Responsibilities:Develop high-quality software applications using a range of programming languages and...
-
Industry Expert Networker
5 days ago
Islamabad, Islamabad, Pakistan Silverlight Expert Network LLC Full timeConnecting Experts and ClientsWe are seeking highly motivated professionals to join our team as Research Analysts. In this role, you will have the opportunity to connect industry experts with clients through our verified platform.Overview:Company Overview: Silverlight Expert Network LLC is a leading provider of expert networking solutions.Job...
-
Client Solutions Specialist
5 days ago
Islamabad, Islamabad, Pakistan Silverlight Expert Network LLC Full timeExpert Networking Made EasyWe are seeking highly motivated professionals to join our team as Research Analysts. In this role, you will have the opportunity to connect industry experts with clients through our verified platform.How It Works:Expert Identification: Use our proprietary tools to identify qualified experts for client projects.Communication: Engage...
-
Outreach and Collaboration Manager
2 weeks ago
Islamabad, Islamabad, Pakistan Prime System Solutions Full timeJob DescriptionWe are seeking a highly skilled Community Engagement Associate to join our team at Prime System Solutions. As a key member of our Community Engagement Team, you will be responsible for managing and coordinating relationships with third-party vendors and local outreach partners.Your primary focus will be on tracking performance, ensuring...
-
Automation Solutions Expert
2 weeks ago
Islamabad, Islamabad, Pakistan Mechatronix Solutions Full timeAt Mechatronix Solutions, we're a leading firm in the automation and security field, with a strong presence established since 2003. Our core business is centered around providing cutting-edge security, automation, and integration solutions for offices, buildings, commercial areas, industries, and site offices.We pride ourselves on delivering quality,...
-
Solution Design Expert
1 week ago
Islamabad, Islamabad, Pakistan NADRA Technologies Ltd Full timeNADRA Technologies Ltd is seeking a highly skilled Solution Design Expert to join our team. As a key member of our organization, you will play a crucial role in designing and implementing solutions that meet the needs of our clients.The ideal candidate will have a strong background in IT infrastructure and extensive experience in solution design. You will be...
-
BCMS Implementation Consultant
32 minutes ago
Islamabad, Islamabad, Pakistan Internetwork Expert Full timeWe are Internetwork Expert, a company dedicated to delivering expert solutions in business continuity and resilience.We are seeking a highly skilled BCMS Implementation Consultant to join our team.This role involves supporting the implementation and management of Business Continuity Management Systems in line with ISO 22301 standards.Develop and implement...
-
Technical Solutions Expert
1 week ago
Islamabad, Islamabad, Pakistan Nexus Technologies Full timeJob Title: Technical Solutions ExpertWe are seeking a highly skilled Technical Solutions Expert to join our team at Nexus Technologies. The successful candidate will be responsible for meeting or exceeding quarterly targets, driving key initiatives related to our products, and delivering outstanding customer experiences.About the Role:Identify customer...
-
Digital Solutions Expert
1 week ago
Islamabad, Islamabad, Pakistan Technologygeeks Full timeDigital Solutions ExpertWe are seeking a Digital Solutions Expert to generate business from leading online platforms. As a key member of our team, you will be responsible for bidding on projects, negotiating terms, and closing deals.Bid on freelance projects across various platforms.Develop a thorough understanding of the sales cycle and effectively...
-
Cloud Data Solutions Expert
2 days ago
Islamabad, Islamabad, Pakistan DigyCorp Full timeRole OverviewWe are seeking a Cloud Data Solutions Expert to join our team at DigyCorp. In this role, you will be responsible for designing and implementing cloud-based data solutions using Azure technologies.The ideal candidate will have experience with cloud computing, data engineering, and DevOps practices. You will also be expected to collaborate with...
-
Engineering Data Solutions Expert
1 week ago
Islamabad, Islamabad, Pakistan ieng Group Full timeEngineering Data Solutions Expert Job Summary:The ieng Group seeks an experienced Engineering Data Solutions Expert to join our team. This individual will play a critical role in designing, developing, and maintaining large-scale data processing systems, ensuring the highest level of performance, security, and scalability.Main Responsibilities:System...
-
IT Solutions Expert
3 days ago
Islamabad, Islamabad, Pakistan HR Ways Full timeAt HR Ways, we are seeking a talented IT Solutions Expert to join our team.Job Summary:We are looking for a skilled Technical Sales Professional to assist sales teams by addressing technical questions, providing product insights, and delivering technical presentations to clients.Main Responsibilities:Assist sales teams by addressing technical questions,...
-
Support Solutions Expert
3 days ago
Islamabad, Islamabad, Pakistan TalentPop App Full timeAbout This Role">We're seeking a skilled Support Solutions Expert to join our team. In this role, you'll be responsible for delivering exceptional support experiences to our clients.">Key Responsibilities">">You'll provide support via inbound calls, chat, and email to resolve customer issues efficiently.">You'll troubleshoot issues quickly and find effective...
-
Android Solutions Expert
2 weeks ago
Islamabad, Islamabad, Pakistan SWATX Full timeAbout SWATXSWATX is a leading provider of innovative mobile solutions that transform the way people interact with technology. Our team of experts is dedicated to designing, developing, and optimizing high-quality Android applications that exceed user expectations.The RoleWe are seeking a highly skilled Senior Android Engineer to play a key role in shaping...
-
CRM Solutions Expert
7 days ago
Islamabad, Islamabad, Pakistan SkySoft Connections Full timeJob Overview:We are seeking an experienced Senior Dynamics CRM Consultant to join our team at SkySoft Connections. This role will involve providing expert-level support for the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. Key Responsibilities:Configure and customize Dynamics CRM entities, workflows, forms, and...
-
Java Solutions Expert
2 weeks ago
Islamabad, Islamabad, Pakistan Confiz Full timeWe are seeking a talented Java Solutions Expert to join our dynamic development team. This role involves providing expert-level guidance and support in Java development and implementation.">Key Responsibilities:">">Able to deliver high-quality software features that meet customer requirements.">Effective communication with managers and clients to ensure...
-
BCMS Consultant Professional
32 minutes ago
Islamabad, Islamabad, Pakistan Internetwork Expert Full timeInternetwork Expert is committed to delivering exceptional results through our team of dedicated professionals. We are seeking a highly skilled BCMS Consultant Professional to join our team and contribute to our mission of providing innovative solutions to our clients.Job Description:You will assist in the implementation and management of Business Continuity...