Support Solutions Expert

3 days ago


Islamabad, Islamabad, Pakistan TalentPop App Full time

About This Role

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We're seeking a skilled Support Solutions Expert to join our team. In this role, you'll be responsible for delivering exceptional support experiences to our clients.

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Key Responsibilities

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  • You'll provide support via inbound calls, chat, and email to resolve customer issues efficiently.">
  • You'll troubleshoot issues quickly and find effective solutions to ensure customer satisfaction.">
  • You'll build strong relationships with customers by personalizing interactions and demonstrating a deep understanding of their needs.">
  • You'll collaborate with your team to enhance the customer experience and share knowledge to achieve common goals.">
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Requirements for Success

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  • 1+ Year of experience in customer support or a similar role.">
  • Excellent written and verbal communication skills.">
  • Comfortable using customer support tools like Zendesk or Freshdesk (preferred).">
  • Proficient in Excel or Google Sheets.">
  • Calm and solution-focused under pressure.">
  • Familiarity with eCommerce and CRM systems is a plus.">
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Our Benefits

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TalentPop App offers a competitive compensation package, comprehensive benefits, and opportunities for growth and development.



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