Quality Assurance Manager

14 hours ago


Karachi, Sindh, Pakistan K-Electric Full time
Quality Assurance Role

The Quality Assurance Manager will be responsible for monitoring and improving the quality of service delivered by our call center agents. The ideal candidate will have excellent analytical and problem-solving skills, as well as a strong understanding of quality assurance processes.

Key Responsibilities:

  • Develop and implement quality assurance processes to ensure high-quality service delivery.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Conduct regular training sessions to enhance the skills of call center agents.

Requirements:

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 3 years of experience in a quality assurance role.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills.
  • Able to work in a fast-paced environment.


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