Technical Support Associate

2 days ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan beBee Careers Full time
Technical Support Specialist

Insignia is seeking an energetic candidate to provide technical support and training for its products.

The ideal candidate will gain an in-depth understanding of our products to provide customer support worldwide.

Duties:
  • Providing phone and email support to troubleshoot user issues
  • Recommendation product enhancements to improve the product
  • Responsible for quality control/bug testing of new releases
  • Research projects
  • Support product development through research and documentation
  • Updating knowledgebase cases and release notes
Qualifications:
  • A library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
  • A people person with excellent phone and email manners
  • Excellent English writing and speaking skills
  • A high typing speed
  • Someone who enjoys and excels at problem solving
  • Very knowledgeable on all Microsoft Office products
  • Technical support related experience is an asset
  • At least 2-5 years' experience required

This is a full-time permanent position. The successful candidate will work remotely from home with stable high-speed internet access.

Key Skills:
  • Excellent Communication Skills
  • English Speaking and Writing Skills
  • Library Management System
  • Technical Support
  • Email Clients
Benefits:
  • Competitive compensation package
  • Health Insurance
  • Leaves
  • Life Insurance
  • Medical Benefits
  • Provident Fund

We are looking for someone who is fully committed to Insignia and does not have any other part-time or full-time job.



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