
Technical Support Associate
2 days ago
Insignia is seeking an energetic candidate to provide technical support and training for its products.
The ideal candidate will gain an in-depth understanding of our products to provide customer support worldwide.
Duties:- Providing phone and email support to troubleshoot user issues
- Recommendation product enhancements to improve the product
- Responsible for quality control/bug testing of new releases
- Research projects
- Support product development through research and documentation
- Updating knowledgebase cases and release notes
- A library diploma or MLIS, IT diploma or degree in computer science, or engineering degree
- A people person with excellent phone and email manners
- Excellent English writing and speaking skills
- A high typing speed
- Someone who enjoys and excels at problem solving
- Very knowledgeable on all Microsoft Office products
- Technical support related experience is an asset
- At least 2-5 years' experience required
This is a full-time permanent position. The successful candidate will work remotely from home with stable high-speed internet access.
Key Skills:- Excellent Communication Skills
- English Speaking and Writing Skills
- Library Management System
- Technical Support
- Email Clients
- Competitive compensation package
- Health Insurance
- Leaves
- Life Insurance
- Medical Benefits
- Provident Fund
We are looking for someone who is fully committed to Insignia and does not have any other part-time or full-time job.
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