
Hotel Management Specialist
6 days ago
Job Description
The General Manager will oversee the entire operation of our hotel, focusing on delivering exceptional service, achieving maximum profitability, and driving team performance.
Responsibilities:
- Maximize revenue through strategic pricing, yield management, and promotional activities to boost business growth.
- Regularly review market trends and competitor pricing to develop and implement effective sales and marketing strategies.
- Ensure seamless guest experiences by overseeing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance services.
- Develop and implement operational policies and procedures to enhance departmental efficiency and effectiveness.
- Analyze hotel performance using key performance indicators (KPIs) to maintain cost control and maximize profitability.
- Address guest complaints and issues promptly and effectively to maintain high levels of guest satisfaction and loyalty.
- Present financial reports to management, establishing strong relationships with local businesses and community organizations.
- Conduct regular inspections of hotel facilities and services to guarantee the safety and security of guests and employees.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is highly valued.
- At least 15 years of experience in hotel management, with a proven track record of success.
- Strong financial expertise and experience with budgeting, forecasting, and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- In-depth knowledge of industry trends and best practices.
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