Hotel Management Specialist

6 days ago


Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

Job Description

The General Manager will oversee the entire operation of our hotel, focusing on delivering exceptional service, achieving maximum profitability, and driving team performance.

Responsibilities:

  1. Maximize revenue through strategic pricing, yield management, and promotional activities to boost business growth.
  2. Regularly review market trends and competitor pricing to develop and implement effective sales and marketing strategies.
  3. Ensure seamless guest experiences by overseeing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance services.
  4. Develop and implement operational policies and procedures to enhance departmental efficiency and effectiveness.
  5. Analyze hotel performance using key performance indicators (KPIs) to maintain cost control and maximize profitability.
  6. Address guest complaints and issues promptly and effectively to maintain high levels of guest satisfaction and loyalty.
  7. Present financial reports to management, establishing strong relationships with local businesses and community organizations.
  8. Conduct regular inspections of hotel facilities and services to guarantee the safety and security of guests and employees.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is highly valued.
  • At least 15 years of experience in hotel management, with a proven track record of success.
  • Strong financial expertise and experience with budgeting, forecasting, and financial analysis.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in hotel management software and systems.
  • In-depth knowledge of industry trends and best practices.


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