Customer Engagement Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBeeSolutions Full time 800,000 - 1,200,000
Job Title: Customer Engagement Specialist

Location: Remote (Some overlap hours with Central Time US)
Job Type: Full-Time
Type: Full-Time

We are seeking a skilled and dynamic solutions architect with a strong focus on customer success to join our team. This hybrid role bridges technical solution design, client engagement, and customer support, ensuring that clients have a seamless and enriching experience with our platform.

Key Responsibilities1. Solution Architecture
  • Collaborate with clients to design and implement tailored solutions that meet their business requirements.
  • Lead technical discussions to provide reliable solutions.
  • Build technical proof-of-concepts (POCs) to validate solution designs.
  • Provide integration strategies and oversee successful implementation.
2. Technical Support & Issue Resolution
  • Serve as a high-level technical support liaison for clients, addressing and resolving their issues in a timely manner.
  • Escalate complex problems to appropriate engineering or product teams and track resolution progress.
  • Document and share technical troubleshooting insights and best practices.
3. Customer Success
  • Act as a direct point of contact for client feedback, feature requests, and issue reports.
  • Collaborate with product and engineering teams to translate client needs into actionable deliverables.
  • Educate clients on product features, best practices, and new updates.
  • Build and maintain long-term relationships to ensure customer satisfaction and retention.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in design, implementation, or consulting in the SaaS industry.
  • 2+ years of specific experience in technology domain areas like software development, cloud computing, systems engineering etc.
  • Strong technical expertise in SaaS platforms, APIs, and system integration.
  • Proficient in debugging, troubleshooting, and resolving technical challenges.
  • Excellent communication and interpersonal skills.
  • Familiarity with project management principles and tools for delivery alignment.
Benefits
  • Drive the market narrative for a category-defining integration platform
  • Play a strategic role that directly impacts product adoption and company growth
  • Work with a highly technical team solving meaningful infrastructure problems
  • Help shape the product marketing function from the ground up
  • Enjoy competitive compensation, equity, and a fully remote work setup

With Fastn, companies can launch strategic integrations, create their own app marketplace, and unlock new revenue streams by offering seamless connectivity with the tools their customers already use.

About the Company

Fastn is on a mission to revolutionize how SaaS companies connect with their customers' environments. Powered by AI, we provide an embedded integration infrastructure that enables SaaS businesses to build, scale, and manage their integration ecosystem effortlessly.

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