Senior Customer Service Representative

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are seeking an exceptional individual to join our team as a Senior Customer Service Specialist. This role requires someone with a customer-centric attitude, excellent communication skills, and the ability to provide satisfactory solutions to a diverse range of customer queries.

Key Responsibilities:
  • Respond professionally to customer inquiries, providing information about products and services, taking or canceling orders, or obtaining details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests, aiming for First Contact Resolution (FCR).
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Requirements:

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