Contact Center Agent

Contact Center Agent Job RequirementsThis is a dynamic role that requires the ability to multitask and prioritize multiple customer interactions simultaneously.Main Duties:Handle high-volume inbound and outbound calls in a professional and courteous mannerIdentify and escalate complex customer issues to ensure timely resolutionMaintain accurate records of...

Customer Experience LeaderWe are seeking a highly experienced Team Lead Contact Center to lead a team of customer service representatives in a contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve customer satisfaction.Ensure that the team meets or...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

Job TitleTeam Lead Contact CenterAbout the RoleThe Team Lead Contact Center will be responsible for overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction in a contact center environment.Ensure that the team meets or exceeds performance metrics.Maintain accurate records of team...

Job OverviewThis role is a pivotal position in delivering exceptional customer service. The Contact Center Team Lead oversees daily operations, monitors performance, and implements strategies to improve efficiency and customer satisfaction.Main ResponsibilitiesEnsure the team meets or exceeds performance metrics, including average handling time, first call...

**Contact Center Supervisor Job**Responsibilities and ExpectationsThis role involves coaching the Contact Center team to improve their overall quality, efficiency, and productivity through effective coaching and counselling.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats...

Call Center Agents Cybertek Communications, Pakistan We are looking for young and energetic call center agents with good communication skills in English. Agents who are comfortable working in evening shifts, punctual, and eager to work hard and grow their skills.Salary ranges from 20k - 35k.Job SpecificationGood conversation skills in English are a must....

Call Center Agent Entice Solutions, Pakistan We require Call Center agents for our Call Center located in Karachi.Our Shift Working Timings are:Evening Shift: 05:00 PM - 11:00 PM (15,000 basic Salary + 1500 Allowance + Commission)Night Shift: 11:00 PM to 6:30 AM (17,000 basic salary + 2000 Allowance + Commission)Working Days: Monday - Saturday (6 days a...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Job OverviewWe are looking for a skilled Telephony Operations Specialist to support our Central Genesys cloud/telephony operations across contact centers. The ideal candidate will have excellent communication and problem-solving skills and be able to troubleshoot day-to-day operational issues.Main ResponsibilitiesAssist in the configuration, setup, and...