
Cash Handling Specialist
15 hours ago
Cash Handling and Transaction Management:
- Process routine transactions such as cash deposits, withdrawals, account transfers and payments.
- Adhere to all cash handling procedures and bank policies.
- Reconcile any discrepancies in the cash drawer at the end of the day.
Customer Service Excellence:
- Provide professional and courteous service to customers.
- Respond to customer inquiries, resolve basic issues and escalate complex concerns to relevant departments.
- Promote bank products and services according to guidelines and encourage cross-selling opportunities.
Operational Compliance and Risk Management:
- Ensure all transactions comply with bank policies and regulatory requirements.
- Maintain up-to-date knowledge of compliance requirements, including anti-money laundering regulations and Know Your Customer policies.
- Prepare and maintain accurate records for auditing and reporting purposes.
ATM and Cash Vault Operations:
- Assist with ATM balancing, replenishment and minor troubleshooting when required.
- Perform vault duties as assigned, managing cash flow and ensuring the branch is adequately stocked with cash.
Account Servicing and Support:
- Support customers in opening and closing accounts, updating account information and providing product details.
- Assist with account-related processes, such as deposits, check clearing and fund transfers.
Sales Promotion and Security:
- Identify opportunities to promote banking products, such as savings accounts, credit cards and loans.
- Collaborate with the sales team to meet branch and individual sales targets.
Administrative Support and Team Collaboration:
- Support with administrative tasks, including filing, data entry and customer correspondence.
- Work with branch team members to ensure smooth operations and cover other roles as needed.
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