Returns Handling Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

Returns Handling Specialist

This role involves managing client returns efficiently, ensuring timely handling and resolution while maintaining positive relationships with customers and suppliers.

The ideal candidate will have a strong background in supply chain management, excellent communication skills, and the ability to work effectively under pressure.

The Responsibilities of this position include:

  • Processing client returns to company stock and suppliers using in-house processing software.
  • Applying for supplier RMA numbers and ensuring that appropriate products are shipped to the supplier.
  • Ensuring Zero outstanding open RMAs in the database aged over 60 days.
  • Fostering good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.
  • Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.
  • Familiarizing and obtaining a thorough understanding of in-house processing software (AX and MS Outlook).
  • Ensuring goods are identified correctly before shipping.
  • Liaising with internal departments.
  • Arranging and co-ordinating deliveries with different couriers.
  • Providing support and assistance as required to meet the companies' objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).

Requirements:

  • BBA/MBA in Supply Chain.
  • 1-2 years of experience in Supply Chain (Experience in procurement will be a plus).
  • Good communication skills.
  • Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
  • Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.

Zones offers a comprehensive Benefits package, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more.

We are committed to fostering an inclusive and diverse workplace, providing equal employment opportunities, free from discrimination based on various characteristics.

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