Dedicated Patient Experience Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Care and Support Role

As a key member of our healthcare team, you will play a vital role in delivering exceptional patient support and experience.

The Job Description

You will be responsible for providing primary contact support to patients, addressing their queries and concerns in a timely and empathetic manner.

Main Responsibilities:
  • Patient Support: Serve as the main point of contact for patients, ensuring their needs are met and they receive clear information about their medical procedures, treatments, and medications.
  • Appointment Coordination: Coordinate appointments, follow-ups, and treatment plans with healthcare providers and patients to ensure seamless service delivery.
  • Patient Feedback and Satisfaction: Monitor patient feedback and work to enhance patient satisfaction through continuous improvement initiatives.
  • Documentation and Record-Keeping: Ensure accurate documentation of patient interactions and maintain updated records in our system, adhering to confidentiality standards.
Ideal Candidate Profile
  • A minimum of an M.B.B.S. degree is required.
  • Fluency in spoken English is essential.
Work Schedule and Benefits

We operate on a night shift schedule and offer flexible working options to suit your needs.

We also provide opportunities to learn from and work alongside best-in-class talent, excellent career development opportunities for growth and advancement, and a supportive work environment.



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