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1 week ago
About ATSG
At ATSG, we strive to deliver world-class technology solutions that meet the evolving needs of our customers.
Job SummaryWe are seeking a highly skilled Technical Analyst- Unified Communications who can monitor and resolve issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.
This role requires a strong understanding of UC technologies and excellent problem-solving skills to diagnose and address UC-specific alerts, troubleshoot advanced issues, and collaborate across teams to meet service level agreements (SLAs).
Your Key Responsibilities and Qualifications
- Monitoring Unified Communications platforms and responding promptly to alerts, alarms, and customer inquiries.
- Diagnosing and resolving UC-related incidents, including call quality issues, platform disruptions, and feature malfunctions.
- Familiarity with Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.
- Strong problem-solving skills and the ability to resolve technical issues effectively under pressure.
- Excellent communication skills with a customer-centric approach.
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