Help Desk Specialist

7 days ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time
Job Title: Customer Support Representative

We are seeking a highly skilled and customer-centric professional to join our team as a Customer Support Representative. This role involves providing exceptional solutions to diverse customer queries through written and verbal communications.

This position is ideal for a savvy communicator who thrives in fast-paced environments and can effectively resolve customer issues with a positive attitude.

Responsibilities:

  • Respond professionally to customer inquiries, provide product information, take or cancel orders, and obtain complaint details.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.
  • Process customer orders, forms, and applications efficiently.
  • Follow up on customer requests to ensure timely resolution, aiming for First Contact Resolution (FCR).
  • Escalate unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance the organization's reputation by taking ownership of new requests and exploring opportunities to add value to job accomplishments.
Required Skills & Qualifications:

To be successful in this role, you will need:

  • A collaborative mindset
  • A strong customer service focus
  • Effective problem-solving skills
  • The ability to communicate technical information simply
Benefits:

We offer a comprehensive package including health insurance, leaves, medical, provident fund, and transport benefits.

We believe in recognizing and rewarding our employees' hard work and dedication. Our benefits package includes:

  • Health insurance coverage
  • Generous paid time off
  • Opportunities for career growth and development

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