Global Operations Director

About the Opportunity:We are seeking an experienced Operations Manager to lead a global team of Customer Experience (CX) managers and oversee frontline customer support agents.The ideal candidate will have strong leadership skills, analytical abilities, and a focus on creating a world-class experience for customers.This role requires strategic thinking,...

Lead and influence a wide range of project/programme and operational resources in the execution of approved change programmes. Provide leadership by example, driving HSBC values through regular engagement.The role is responsible for overseeing and influencing the activities of c900 FTE across 4 GSC locations. Collaborate with regional business stakeholders...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

Job Title:Senior Operations ManagerGlobal Operations DirectorOperations Management LeadSupply Chain Leadership Role

Global Insurance Operations Specialist">This role offers a unique opportunity to work on global risk management initiatives, supporting a dynamic and growing business while enhancing enterprise-wide insurance operations.

Job OverviewThis role is responsible for leading a team of professionals who provide support to the Sourcing & Logistics Operations team globally.

Director of Fulfillment OperationsJob Summary:As the Director of Fulfillment Operations, you will oversee a critical engineering pillar responsible for the technical execution and optimization of fulfillment processes. Your team will provide multi-tiered support to ensure the reliability of Warehouse Management Systems (WMS), Warehouse Execution Systems...

Drive the implementation of global standardized processes and best practices across the teams to ensure scalability and operational efficiency. Collaborate with stakeholders to identify opportunities for automation and technology integration that support a flexible operational model.The role is responsible for establishing and monitoring key performance...

Lead Innovation in Enterprise Service Management.We are seeking a visionary leader to drive innovation and excellence in Enterprise Service Management. As the Vice President, Enterprise Service Management Engineering, you will oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, developing and...

As a Support Operations Manager, you will play a critical role in driving customer satisfaction and business growth by leading a global team of Customer Experience (CX) managers and overseeing more than 150 frontline customer support agents.Key Responsibilities:Hire and lead CX managersOversee front line support agentsDevelop CX metrics/KPIsEstablish...