Ecommerce Customer Service Expert

3 days ago

Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 500,000 - 800,000
Customer Support Specialist

Provide exceptional customer service via live chat and phone to ensure a seamless shopping experience. Engage with customers, answer queries, solve problems, and provide detailed information in real-time.

As a key member of our eCommerce team, you will be the first point of contact for online customers. Handle inquiries, resolve complaints, process orders, and maintain a high level of professionalism and empathy in every interaction.

  • Customer Support: Respond to customer inquiries via live chat, emails, or messaging systems in a timely and professional manner.
  • Problem Solving: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate to the appropriate department when needed.
  • Product Knowledge: Stay informed about our products and services to offer accurate information and guidance.
  • Documentation: Record and track customer interactions, feedback, and any follow-up actions in the system.

Key Responsibilities:

  • Handle inbound and outbound calls to assist customers with inquiries, orders, and support related to the eCommerce platform.
  • Resolve customer issues including payment failures, delivery delays, product questions, and return/refund processes.
  • Provide accurate and detailed product information to help customers make informed purchase decisions.
  • Maintain a high level of professionalism, empathy, and efficiency in every customer interaction.

Required Skills and Qualifications:

  • Communication Skills: Strong written communication skills with the ability to express ideas clearly and concisely.
  • Customer-Oriented: A passion for helping customers and a positive, patient demeanor.
  • Problem-Solving: Ability to think critically and resolve customer concerns in a calm and efficient manner.
  • Time Management: Ability to manage multiple chats simultaneously while maintaining high service levels.
  • Technical Proficiency: Familiarity with live chat tools, CRM software, and basic troubleshooting.

Benefits:

  • Incentive Bonus
  • Leaves
  • Transport

Location: Office 302, 3rd Floor, Souvenir Arcade , High CT Rd , Gulrez Housing Scheme,

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