Ecommerce Chat And Call Expert

IBEX DYNAMICS PVT(LTD)

NEW HIRING ALERTS

ONLY FOR FEMALES

CSR ( Inbound chat support E-Commerce And Call Expert )

Job Summary:

The Chat Expert is responsible for engaging with customers, answering queries, solving problems, and providing detailed information in real-time via live chat or messaging platforms. This role requires exceptional communication skills, a customer-focused approach, and the ability to work in a fast-paced environment.

We are looking for a highly motivated and customer-focused Call Expert to join our eCommerce team. In this role, you will be the first point of contact for our online customers, handling inquiries, resolving complaints, processing orders, and providing a seamless shopping experience via phone and other communication channels.

Key Responsibilities:

Chat Expert:

• Customer Support: Respond to customer inquiries via live chat, emails, or messaging systems in a timely and professional manner.
• Problem Solving: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate to the appropriate department when needed.
• Product Knowledge: Stay informed about the company's products, services, and policies to offer accurate information and guidance.
• Documentation: Record and track customer interactions, feedback, and any follow-up actions in the system.
• Maintaining Quality Standards: Ensure all communication adheres to the company's tone of voice, quality standards, and service level agreements (SLAs).
• Personalized Service: Offer personalized assistance based on customer needs and provide recommendations or upsell products where appropriate.
• Collaborate with Teams: Work closely with other teams (sales, technical support, etc.) to ensure seamless customer experience and resolution of issues.
• Continuous Improvement: Suggest improvements based on customer feedback to enhance the customer support process.

Call Expert:

• Handle inbound and outbound calls to assist customers with inquiries, orders, and support related to the eCommerce platform.
• Resolve customer issues including payment failures, delivery delays, product questions, and return/refund processes.
• Provide accurate and detailed product information to help customers make informed purchase decisions.
• Guide customers through website navigation, order placement, and account-related processes.
• Maintain a high level of professionalism, empathy, and efficiency in every customer interaction.
• Required Skills and Qualifications:
• Communication Skills: Strong written communication skills with the ability to express ideas clearly and concisely.
• Customer-Oriented: A passion for helping customers and a positive, patient demeanor.
• Problem-Solving: Ability to think critically and resolve customer concerns in a calm and efficient manner.
• Time Management: Ability to manage multiple chats simultaneously while maintaining high service levels.
• Technical Proficiency: Familiarity with live chat tools, CRM software, and basic troubleshooting.
• Attention to Detail: Accurately document customer issues and solutions provided.
• Adaptability: Ability to adjust to changing customer needs and company processes.

Preferred Qualifications:

Experience in a customer service or chat-based support role.

Familiarity with customer relationship management (CRM) software or live chat platforms.

Knowledge of the industry or products you are supporting.

APPLY NOW
Email :
Contact No 051 8744100
Send Your CV at WhatsApp (03329083286)
available for experienced and newly fresh graduate and intermediate youth .
Females are encourage to apply
Office Timings: 12:00pm to 8:00pm
One Hour Break

AT INTERVIEW TIME PLEASE BRING FOLLOWING DOCUMENTS ALONG WITH YOU

• CV in hard copy
• Original CNIC

Location:

Office 302, 3rd Floor, Souvenir Arcade , High CT Rd , Gulrez Housing Scheme,

Preferred Qualifications:

Experience in a customer service or chat and Call-based support role.

Familiarity with customer relationship management (CRM) software or live chat platforms.

Knowledge of the industry or products you are supporting.