Customer Service Representative

7 days ago

Lahore, Punjab, Pakistan beBeeCareer Full time 900,000 - 1,200,000
Calling Agent - Night Shift Opportunity

We are seeking a highly motivated and customer-focused Calling Agent to join our night shift team in Lahore. This role involves making outbound calls to leads and existing customers, handling inbound queries professionally, and following up on prospects to ensure timely responses.

The ideal candidate will possess strong English communication skills, a professional phone presence, and a passion for engaging with international clients. If you are a results-driven individual with excellent interpersonal skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Make outbound calls to leads and existing customers to present our offerings
  • Handle inbound queries professionally and efficiently
  • Follow up on prospects and ensure timely responses
  • Document customer interactions in CRM software accurately
  • Follow call scripts and company procedures to maintain quality standards
  • Meet or exceed daily and weekly performance targets
  • Coordinate with internal teams to resolve customer queries when needed

Requirements:

  • Strong communication skills in English
  • Ability to work night shifts (6:00 PM – 3:00 AM)
  • Good listening and interpersonal skills
  • Basic computer literacy and experience with call center tools is a plus
  • Prior experience in a BPO or calling role preferred but not required
  • High school diploma or above

What We Offer:

  • Competitive salary with night shift allowance
  • Performance-based bonuses and incentives
  • Training and career growth opportunities
  • Supportive and collaborative work environment

About the Role:

This is an exciting opportunity for individuals who are passionate about sales, customer service, and teamwork. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

How to Apply:

Apply today and take the first step towards a successful career with our organization.

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