Front Desk Manager

2 days ago

Islamabad, Islamabad, Pakistan beBeeAdministrative Full time 60,000 - 70,000

Welcome to our Front Desk Officer role

As a Front Desk Officer, you will be responsible for managing the front desk, handling receptionist duties, providing excellent customer service to residents and guests, managing office equipment, and assisting with general office administration tasks.

Key Responsibilities:

  • Greet and welcome all guests, fostering a hospitable atmosphere.
  • Maintain a tidy and well-organized front desk.
  • Handle inquiries and address concerns, effectively forwarding complex issues to relevant departments.
  • Manage phone calls professionally.
  • Remind clients/residents of upcoming or overdue payments via outbound calls, emails, and messages.
  • Oversee various clerical and administrative tasks, including file management and data recording.
  • Receive incoming mail, packages, and other deliveries, ensuring their proper distribution.
  • Prepare outgoing correspondence, packages, and parcels.
  • Efficiently manage email correspondence, sorting and forwarding messages as needed.
  • Provide vital support to the Marketing Department in various tasks.
  • Issue key cards to clients, residents, and guests ensuring secure and accurate access to the building.
  • Utilize front desk management software and Customer Relationship Management (CRM) systems to maintain resident information and facilitate efficient operations.

Qualifications:

  • Bachelor's degree
  • Strong interpersonal skills, including effective communication with diverse groups of people
  • Proficiency in English communication is mandatory.
  • Minimum 3-4 Years of prior experience in receptionist duties, preferably in a hotel or residential setting
  • Familiarity with essential software, including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
  • Experience with office equipment, including multi-line phone systems.
  • Knowledge of front desk management software and CRMs for efficient data management.

Skills and Competencies:

  • Adaptability: Capable of adjusting to changing circumstances and tasks.
  • Calm Demeanor: Maintain composure and professionalism, even in high-pressure situations.
  • Multitasking: Effectively manage and prioritize multiple responsibilities.
  • Planning and Organizing Skills: Ensure tasks are completed efficiently and in a well-organized manner.
  • High Energy Level: Bring enthusiasm and positivity to the role.
  • Flexibility: Willing to adapt and take on various duties as needed.

This position has rotational shifts. If you're a dedicated and customer-oriented professional, we invite you to apply.

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