Premier Opportunity Coordinator

5 days ago

Islamabad, Islamabad, Pakistan beBeeSpecialist Full time

Job Summary

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  • The Premier Opportunity Coordinator is responsible for expertly managing the intake and triage of incoming opportunities received through internal systems, calls, and emails. This role ensures that each opportunity is thoroughly evaluated and promptly assigned to the appropriate Solution Architect or resolution team.">
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Main Responsibilities

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  • Expertly assess opportunity details, prioritize assignments, and ensure timely handoff for next steps.">
  • Update/Modify opportunity records within the opportunity management or CRM tools.">
  • Promptly assign opportunities to the appropriate Solution Architect or escalation group based on predefined SOP guidelines.">
  • Communicate regularly with internal stakeholders regarding the status and next steps of their submitted opportunities.">
  • Ensure timely follow-up and escalation of unassigned or aging opportunities in alignment with established service level agreements (SLAs).">
  • Meet all productivity, accuracy, and quality targets as defined by the department.">
  • Assist in onboarding and mentoring new triage team members on opportunity intake processes, routing procedures, and best practices.">
  • Contribute to the creation and maintenance of triage-specific documentation, playbooks, and process guides.">
  • Identify opportunities for process improvement and collaborate with leadership to enhance triage workflows and efficiency.">
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Key Qualifications

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  • Bachelor's degree in Computer Science or a related field.">
  • 2+ years practical experience in a related technical support function.">
  • Prior experience in a customer service, administrative, or sales support role preferred.">
  • Strong verbal and written communication skills with the ability to interact effectively and professionally with peers, management, and internal stakeholders.">
  • Ability to quickly learn and navigate internal systems, tools, and processes.">
  • General awareness of technology terminology and IT solution categories (such as networking, cloud, or data center).">
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks and priorities.">
  • Ability to follow written and verbal instructions with a focus on accuracy and responsiveness.">
  • Demonstrates strong work ethic, dependability, and a positive, team-oriented attitude.">
  • Familiarity with CRM, ticketing, or opportunity management systems is a plus.">
  • Any relevant certifications (CompTIA ITF+, MTA, or similar) or coursework is a bonus but not required.">
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What We Offer

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  • A comprehensive benefits package including employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents.">
  • Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.">
  • An inclusive and diverse workplace where every team member is valued and supported.">
  • A dynamic and collaborative environment to grow your career.">
  • A commitment to fostering an equal opportunity employer.">
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About Us

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We take pride in our values-driven organization, dedicated to maintaining a workplace free from discrimination of any kind.

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If you're passionate about driving innovation in IT, sales, engineering, or operations, we invite you to explore this exciting opportunity.

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We are an equal opportunity employer committed to diversity and inclusion in the workplace.

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