Customer Experience Liaison
10 hours ago
The Customer Service Representative plays a pivotal role in delivering exceptional customer experiences by answering product and service inquiries, providing information about other products and services, processing orders, preparing correspondences, and fulfilling customer needs to ensure high levels of satisfaction.
To excel in this position, one requires a strong foundation in communication skills, the ability to work under immediate supervision, and a willingness to adapt to changing circumstances.
The ideal candidate should possess knowledge of commonly-used concepts, practices, and procedures within a particular field, enabling them to provide accurate and relevant information to customers.
In addition, the representative relies on instructions and pre-established guidelines to perform their duties, working collaboratively with the customer service manager to ensure proper customer service delivery.
Key responsibilities include opening and maintaining customer accounts, resolving product or service issues, maintaining financial records, recommending potential products or services, preparing reports, contributing to team efforts, managing high call volumes, and providing solutions to customer complaints.
The Customer Service Representative must be proficient in utilizing computer technology to handle a high volume of calls, while also being able to greet customers warmly, ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information, place or cancel orders, answer questions about warranties or terms of sale, act as the company gatekeeper, suggest solutions when a product malfunctions, attempt to persuade customer to reconsider cancellation, inform customer of deals and promotions, and sell products and services.
This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to the growth and success of the organization.
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