Customer Experience Manager

20 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time 9,000,000 - 12,000,000

Job Title: Customer Service Manager

This role is responsible for the day-to-day management of front-of-house operations. We are seeking an experienced and skilled professional to lead our team.

  • Maximise profits by effectively managing resources and controlling costs.
  • Motivate and inspire staff to deliver excellent customer service.
  • Maintain high standards by implementing changes and improvements.
  • Ensure guest satisfaction through effective communication and problem-solving.
  • Manage budgets, financial plans, and cash handling processes with accuracy and responsibility.
  • Develop initiatives to increase sales revenue and meet/exceed targets.
  • Oversee customer service aspects to exceed expectations.
  • Develop product knowledge to ensure accurate service delivery.
  • Analyse and respond to customer feedback and complaints.
  • Implement Health and Safety procedures according to company standards.
  • Provide detailed reports as required by management.

Key Responsibilities:

We are looking for a candidate who can demonstrate strong leadership skills, a customer-focused approach, and a commitment to delivering exceptional results. If you have a passion for delivering outstanding customer experiences, we encourage you to apply.

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