
Customer Support Specialist
8 hours ago
We are seeking a customer-focused professional with excellent communication skills to provide exceptional support.
About the Role:This is an exciting opportunity for a talented individual to join our team as a Customer Support Specialist. In this role, you will be the main point of contact for customers, responding promptly to inquiries and resolving complaints efficiently.
Key Responsibilities:- Provide exceptional support to customers through various channels, including phone, email, and chat.
- Answer questions and provide solutions to customer queries in a timely and professional manner.
- Process orders, maintain accurate records, and collaborate with colleagues as needed.
- Identify opportunities for process improvements and implement changes to enhance the customer experience.
- A minimum of 2 years of customer support experience, preferably in a similar industry.
- Proven track record of meeting or exceeding performance targets.
- Exceptional phone handling and active listening skills are crucial for success in this role.
- Familiarity with CRM systems and best practices is highly desirable.
- You must be able to adapt to different personalities and characters while maintaining a positive attitude.
- An intermediate level degree or equivalent qualification is required.
- The ability to remain calm under pressure and handle stressful situations is essential.
- Adherence to our sales pitch and values is expected.
- Multitasking and time management skills are necessary to prioritize tasks effectively.
- Excellent verbal communication skills in English and Urdu are mandatory.
We are a leading company dedicated to delivering exceptional customer experiences. We strive to build long-term relationships with our customers by providing personalized support and tailored solutions.
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Ecommerce Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Technical Support Specialist
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Administrative Support Specialist
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Technical & Customer Support Executive
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Virtual Customer Engagement Specialist
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Administrative Support Specialist
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