Technical Support Specialist

5 hours ago


Peshawar City Tehsil, Pakistan Pkols Full time

Pkols is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support department, you will be responsible for providing timely and effective assistance to customers through various channels.

Key Responsibilities:
  • Provide top-notch customer support via email, chat, and phone.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Serve as the primary point of contact for customer inquiries and complaints.
  • Identify and address recurring customer support issues proactively.
  • Contribute to enhancing the customer support portal for an improved user experience.
  • Perform administrative tasks, including ERP tutorial development.
Requirements:
  • Excellent communication skills and fluency in English.
  • Fundamental knowledge of IT systems.
  • Bachelor's degree or equivalent qualification.


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