Compliance and Process Improvement Specialist

19 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a Compliance and Process Improvement Specialist to join our team.

The ideal candidate will have a strong background in quality assurance and a proven track record of improving processes and driving results.

This role will involve working closely with multiple departments to ensure continuous improvement and adherence to industry standards and regulatory requirements.

Key Responsibilities:
  • Compliance and Process Improvement
  1. Develop and implement quality assurance protocols, testing methodologies, and monitoring processes to ensure high standards of service.
  2. Create and update quality monitoring scorecards to evaluate performance effectively.
  • Process Optimization
  1. Conduct regular quality audits of calls, documentation, and system usage to ensure process adherence.
  2. Monitor compliance with industry standards, addressing any discrepancies promptly.
  • Performance Metrics and Reporting
  1. Analyze performance metrics to identify trends, gaps, and opportunities for improvement.
  2. Create detailed reports with actionable insights to support decision-making processes.
  • Training and Development
  1. Identify training gaps and collaborate with team leads and trainers to develop targeted improvement strategies.
  2. Provide constructive feedback to team members based on quality assessments to enhance performance.
  • Document Management
  1. Manage and maintain QA documentation, including process guidelines, best practices, and policy updates.
  2. Ensure that all documentation is up-to-date, accessible, and in compliance with industry standards.
  • Team Collaboration
  1. Work closely with multiple departments to ensure continuous improvement and adherence to industry standards and regulatory requirements.
  2. Collaborate with team leads and trainers to develop targeted improvement strategies.
Requirements:
  • Strong analytical and reporting skills
  • Excellent attention to detail
  • Effective communication and feedback skills
  • Ability to collaborate across teams
  • Knowledge of quality assurance methodologies and best practices
  • Proficiency in QA tools and software
  • Problem-solving and critical-thinking skills
Qualifications & Experience:
  • Bachelor's / Master's degree in a relevant field or equivalent work experience
  • Proven experience of 3-5 years in quality assurance, preferably in a customer service or operations environment
  • Familiarity with quality monitoring tools and performance management systems
  • Knowledge of industry standards and regulatory requirements
Benefits:
  • Opportunity to work in a fast-paced and dynamic environment
  • Make a real impact on the company's growth and success
  • Be part of a collaborative and supportive team
  • Personal Loans
  • Free online doctor consultations
  • Monthly engagement activities

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