QA Process Improvement Lead

24 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Role

This is an excellent opportunity for a seasoned professional to join our organization as a Quality Assurance Manager and lead the development and implementation of effective quality assurance frameworks and strategies.

Key Responsibilities:
  1. Develop & Implement QA Strategies: Create, implement, and manage effective quality assurance frameworks and strategies across teams and projects to ensure consistent, high-quality service delivery.

  2. Monitor & Evaluate Interactions: Regularly assess agent-customer interactions to ensure adherence to established quality standards and service level agreements.

  3. Conduct Audits & Provide Feedback: Perform detailed audits, offering actionable feedback to agents and team leaders to improve performance and maintain consistency.

  4. Cross-Functional Collaboration: Work closely with various teams (Operations, Training, Compliance) to identify process gaps, recommend improvements, and foster a culture of continuous improvement.

  5. Data Analysis & Reporting: Analyze performance data to uncover trends and suggest actionable strategies for enhancing both efficiency and customer satisfaction.

  6. Design Training Programs: Develop and deliver impactful training programs to agents, focusing on performance enhancement, soft skills development, and compliance adherence.

  7. Coaching & Development: Provide coaching and support to team members to strengthen their performance, communication, and problem-solving skills.

  8. Develop Quality Standards: Create and maintain materials to ensure consistent delivery of quality standards across all teams and client engagements.

  9. Comprehensive Reporting: Generate detailed reports on QA performance, highlighting key metrics, trends, and areas for improvement to management and clients.

  10. Risk Mitigation & Excellence: Utilize data-driven strategies to identify and address risks while striving to elevate operational performance and service delivery.

  11. Alignment with Business Goals: Ensure that quality assurance objectives align with broader business goals and client expectations to foster a high-performance culture.

  12. Stakeholder Engagement: Engage with operations teams, clients, and stakeholders to provide updates, address performance issues, and implement improvements.

  13. Regulatory Compliance: Ensure strict adherence to industry regulations, client-specific policies, and internal quality standards to maintain high compliance levels.

  14. Industry Awareness: Stay informed about industry best practices, emerging trends, and technological advancements to continuously improve QA processes.



  • Lahore, Punjab, Pakistan Studywise Full time

    About the Position:This is an exciting opportunity to join Studywise as a Senior Quality Control Specialist. As a key member of our operations department, you will play a critical role in ensuring the highest quality standards across our processes.Key Responsibilities:Process Adherence & Audits:Conduct regular quality audits of calls, documentation, and...

  • QA Lead

    4 weeks ago


    Lahore, Punjab, Pakistan Techscon Technologies Full time

    We require highly motivated QA professionals with a solid understanding of Testing Methodologies, Bug Life Cycle, Test Automation, and Scripting.He/She will manage and lead a team towards overall system improvement by setting and measuring work standards at all levels of the production process, taking sustainable advantages through operational and energy...


  • Lahore, Punjab, Pakistan LEAD Concept Full time

    Job ResponsibilitiesStrong knowledge in QA processes and test methodologies;Understanding principles of Object-Oriented Programming (OOP);Familiarity with Agile frameworks and regression testing;Experience of creating automation frameworks from scratch;Experience with SQL;Experience in writing API and UI tests;Comfortable working with Jenkins;Familiarity...

  • QA Lead

    3 weeks ago


    Lahore, Punjab, Pakistan HR POD Careers Full time

    Requirements:4+ years of professional experience in QA/testing.Proven experience leading QA teams and managing testing lifecycles.Strong proficiency with manual and automated testing methodologies and tools.Strong understanding and working experience with SSMS or any other similar tool and language (MySQL, SQL Server).Experience with test management and...


  • Lahore, Punjab, Pakistan Taq Logistics Full time

    Our ApproachTaq Logistics takes a customer-centric approach to logistics, focusing on building long-term relationships with our clients and providing personalized services. Our team of experts is committed to delivering high-quality services that exceed client expectations.Job DescriptionWe are seeking a talented Quality Assurance Manager to join our team...

  • Qa Lead

    4 weeks ago


    Lahore, Punjab, Pakistan Brainstorm Communications Full time

    Qa Lead Brainstorm Communications, Pakistan We are looking for a software Quality Engineering and Software Test Engineer Expert to join our growing team. The candidate must be well-conversant in creating QA scenarios, writing test plans, preparing QA documents, and coordinating with other team members in fixing product bugs. This job requires a strong...


  • Lahore, Punjab, Pakistan Curemd Full time

    CureMD is a leading provider of innovative health information systems and services that transform the administrative and clinical operations of healthcare organizations. We are seeking a highly motivated and detail-oriented professional to join our dynamic team as an Associate Process Improvement Analyst.Key Responsibilities:Evaluate existing software...

  • Senior QA Test Lead

    3 days ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Lead SQA Automation Engineer to lead our quality assurance automation efforts and drive the highest level of software quality across our platforms.The ideal candidate will design and implement robust automation frameworks, drive continuous improvement of automated testing processes, and lead a team of QA...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    As a key member of our team, you will be responsible for developing and implementing new processes and systems for performance management.ResponsibilitiesCollaborating with stakeholders to identify areas for improvement.Designing and implementing new processes and systems.Monitoring and evaluating the effectiveness of implemented solutions.Providing training...


  • Lahore, Punjab, Pakistan Zhong Fa Full time

    Requirements: The ideal candidate will possess a strong understanding of quality control principles in manufacturing. Proficiency in statistical process control (SPC) and problem-solving techniques is essential.Excellent leadership and communication skills are required to train and mentor production staff. Detail-oriented individuals with the ability to...

  • QA Lead

    4 weeks ago


    Lahore, Punjab, Pakistan Entermarkets Full time

    Degree in Computer Science or related field of expertise.Must be able to plan and organize testing efforts for our web, mobile, desktop, and server applications. The ideal candidate should possess excellent written and spoken English language skills, be able to develop/update QA test scripts, and document functional specifications, processes, reports, test...


  • Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

    Soliton Technologies (Pvt) Ltd. is seeking an experienced Business Process Improvement Specialist to lead our team's efforts in streamlining operations and enhancing efficiency. In this role, you will utilize your expertise to analyze business processes, identify areas for improvement, and implement changes that drive results.Responsibilities:The ideal...


  • Lahore, Punjab, Pakistan Soliton Technologies Full time

    **Job Summary**Soliton Technologies is looking for a talented Business Analyst to work on various projects within the healthcare domain. The ideal candidate will have a strong background in business analysis, process improvement, and technical writing.Responsibilities:Gather and document business requirements, including process improvement, workflow,...


  • Lahore, Punjab, Pakistan Finsoul Network Full time

    Our Business Consulting ServicesFinsoul Network specializes in delivering expert accounting, finance, taxation advisory, IT services, software development, regulatory compliance advisory, risk management, contract management support, corporate governance advisory, mergers and acquisitions support, and more.Job Description: ISO Lead AuditorThis position...

  • Head of QA

    4 weeks ago


    Lahore, Punjab, Pakistan QBXNet Ltd. Full time

    QBXNet is a startup incubator from Switzerland with its main business office located in Barcelona, Spain. We collaborate closely with our entrepreneurial clients to make exploratory and exciting projects in web, mobile and AR/VR happen. Our goal is to provide a platform to implement business ideas quickly and with exceptional quality.For our development hub...


  • Lahore, Punjab, Pakistan Inter Market Knit Pvt Ltd Full time

    We are looking for a talented Chemical Process Improvement Specialist to join our team at Inter Market Knit Pvt Ltd. As a key member of our research and development team, you will be responsible for identifying opportunities for process improvements and implementing changes to enhance our dyeing processes.ResponsibilitiesConduct thorough analysis of existing...


  • Lahore, Punjab, Pakistan Texo Poly Industries Pvt Limited Full time

    Job DetailsThe Junior Manager will be responsible for managing a team of production staff and overseeing the production process from start to finish.Main Responsibilities:Develop and implement effective production plans to meet customer demands and deadlines.Monitor and control inventory levels, ensuring that materials are available when needed.Collaborate...


  • Lahore, Punjab, Pakistan Curemd Full time

    Associate Process Improvement Analyst page is loadedAssociate Process Improvement AnalystApply locations Lahore time type Full time posted on Posted 2 Days Ago job requisition id JR101736Job Overview:CureMD is a leading provider of innovative health information systems and services that transform the administrative and clinical operations of healthcare...


  • Lahore, Punjab, Pakistan VentureDive Private Limited Full time

    Job TitleBusiness AnalystAbout UsVentureDive Private Limited is a cutting-edge technology company dedicated to developing innovative products and solutions that simplify lives worldwide. We are passionate about creating a technology organization and entrepreneurial ecosystem recognized globally.About the RoleWe are seeking an experienced Business Analyst...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    **Job Overview:**We are seeking an experienced Process Improvement and Design Expert to join our team. As a Hot Forging Process Designer, you will be responsible for designing and improving hot forging processes to enhance productivity and efficiency.**Key Responsibilities include:**Designing and improving hot forging processesAnalyzing data to inform design...