Clinical Support Professional

1 day ago


Lahore, Punjab, Pakistan DCC Consultants Full time

DCC Consultants is seeking a highly skilled Clinical Support Specialist to join our team. As a key member of our healthcare operations, you will play a crucial role in ensuring the smooth delivery of patient services.

Responsibilities:

- Schedule and confirm patient appointments via phone or email.

- Prepare and send reminders for upcoming appointments or follow-ups.

- Maintain accurate patient records in our electronic medical records system.

- Assist with insurance verification and pre-authorization processes.

- Manage incoming and outgoing correspondence, including emails and faxes.

- Serve as the first point of contact for patients, addressing inquiries with professionalism and empathy.

- Escalate complex patient concerns to the appropriate medical staff or departments.

- Collect patient information and update records during virtual check-ins.

- Provide patients with instructions for telehealth sessions and other virtual services.

Office Coordination:

- Manage daily workflows to ensure timely communication between patients and medical staff.

- Coordinate with medical providers to ensure schedule alignment.

- Organize and prioritize tasks to meet deadlines and maintain clinic efficiency.

Requirements:
  • A minimum of 2 years of telehealth experience in a UK or US-based Healthcare Company.
  • Knowledge of medical terminology and EMR systems.
  • Excellent verbal and written communication skills in English language.
  • Proficient in using scheduling and communication tools (Microsoft Office, telehealth platforms).
  • Strong organizational and multitasking abilities.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Critical decision-making skills.
  • Strong interpersonal, organizational, and data entry skills.
  • Empathize with patient's needs.
  • Proficiency in Microsoft Suite: Outlook, Word, Excel.
  • Experience working with EMR Software.
Education:

- MBBS degree and 1-year house job.

Work hours:

6 pm – 3 am PKT (Night shift)

Benefits:

EOBI, Provident Fund, Health Insurance (IPD, OPD), Transport



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