
Aesthetic Clinic Customer Service Representative
2 days ago
We are a renowned aesthetic clinic seeking an exceptional customer service professional to join our team. As a Customer Care Executive, you will be responsible for delivering outstanding client experiences through phone calls, social media interactions, and in-clinic appointments.
Main Responsibilities:
- Answering incoming calls and responding to customer inquiries with professionalism and empathy.
- Providing accurate information about our clinic services, including cosmetic dermatology and laser procedures.
- Scheduling appointments and efficiently managing the clinic's calendar.
- Assisting clients in resolving any issues or complaints they may have.
- Maintaining a positive and helpful tone on social media platforms (Facebook, Instagram) by engaging with clients and addressing their queries.
- Monitoring and responding to comments, messages, and reviews on social media platforms.
- Collaborating with the marketing team to develop engaging social media content and campaigns.
- Staying up-to-date on our clinic services, procedures, and industry developments.
Job Specification:
- Previous experience in a customer service or customer care role is highly desirable.
- Strong interpersonal skills, with the ability to build rapport with clients.
- Familiarity with aesthetics clinic procedures and services is an asset.
- Proficient in using social media platforms.
- Ability to remain calm and professional when dealing with challenging situations.
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