Aesthetic Clinic Customer Service Representative

2 days ago


Lahore, Punjab, Pakistan Cosmetic Dermatology and Laser Centre Full time
Cosmetic Dermatology and Laser Centre

We are a renowned aesthetic clinic seeking an exceptional customer service professional to join our team. As a Customer Care Executive, you will be responsible for delivering outstanding client experiences through phone calls, social media interactions, and in-clinic appointments.

Main Responsibilities:

  • Answering incoming calls and responding to customer inquiries with professionalism and empathy.
  • Providing accurate information about our clinic services, including cosmetic dermatology and laser procedures.
  • Scheduling appointments and efficiently managing the clinic's calendar.
  • Assisting clients in resolving any issues or complaints they may have.
  • Maintaining a positive and helpful tone on social media platforms (Facebook, Instagram) by engaging with clients and addressing their queries.
  • Monitoring and responding to comments, messages, and reviews on social media platforms.
  • Collaborating with the marketing team to develop engaging social media content and campaigns.
  • Staying up-to-date on our clinic services, procedures, and industry developments.

Job Specification:

  • Previous experience in a customer service or customer care role is highly desirable.
  • Strong interpersonal skills, with the ability to build rapport with clients.
  • Familiarity with aesthetics clinic procedures and services is an asset.
  • Proficient in using social media platforms.
  • Ability to remain calm and professional when dealing with challenging situations.


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