Senior Customer Service Representative

3 days ago


Saddar Town, Pakistan beBee Careers Full time
Customer Experience Manager

We are seeking a highly skilled and experienced Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for providing guidance, support, and training to team members to ensure they have the necessary skills and knowledge to deliver exceptional customer experiences.

  • Lead by example and provide coaching and feedback to team members to improve their performance and achieve high levels of customer satisfaction.
  • Develop and implement effective communication strategies to ensure seamless interactions between team members, customers, and other stakeholders.
  • Work closely with team leaders and supervisors to set and achieve monthly targets, ensuring that customer needs are met and exceeded.
  • Maintain accurate records of all conversations in our database, providing valuable insights for process improvements and staff development.


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