
Customer Service Representative
17 hours ago
Salary: The compensation for this role will be discussed during the hiring process.
Job Description- This is a customer-facing position that requires excellent communication and interpersonal skills.
Responsibilities:
- To provide assistance to potential and current customers by answering their questions and addressing their concerns in a professional manner.
- To schedule routes as per clients' requirements and complaints on a daily basis, ensuring timely delivery of services.
- To coordinate and respond to clients via various channels regarding complaints, maintaining a high level of customer satisfaction.
- Responsible for maintaining accurate records of sales and performance, including daily reports.
- To execute customer support calls to maximize sale-in percentages, utilizing effective communication and negotiation skills.
- To up-sell and cross-sell products while discussing them with customers, identifying opportunities to increase revenue.
- To meet or exceed monthly, quarterly, and annual customer support team goals, contributing to the organization's overall success.
- Demonstrating exceptional oral and written communication skills, both in-person and remotely, to effectively engage with customers.
- To utilize knowledge base and training material to resolve customer concerns efficiently and accurately.
- To make cold calls to corporate clients, fostering new business relationships and generating leads.
- To follow up on leads, ensuring timely conversion into sales and revenue growth.
- To maintain a professional work environment, adhering to company policies and procedures.
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