Corporate Customer Services Manager

4 weeks ago


Saddar Town, Pakistan Unitek Solutions Full time
Corporate Customer Services Manager
Unitek Solutions, Pakistan

A leading Vehicle Tracking Company is looking for a Corporate Customer Support Manager.

Minimum Requirements: Minimum 4 to 7 Years of Experience.

Job Specification
  • Empathy, patience and consistency: Some customers will be irate. Others will be full of questions. You must know how to handle all of them and provide the same level of service every time.
  • Adaptability: Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer's mood, and adapt accordingly.
  • Clear communication: Ensure you convey to customers exactly what you mean. Use authentically positive language, stay cheerful, and confirm customer satisfaction before ending a conversation.
  • Work ethic: Customers appreciate a representative who will see their problem through to resolution while managing time effectively.
  • Knowledge: Stay informed enough to respond to most inquiries and know where to turn for detailed or technical questions.
  • Thick skin: The ability to accept blame or negative feedback is crucial. Keep the customer's happiness in mind at all times.
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