
Salon Operations Manager
1 week ago
We are looking for a skilled professional to undertake administrative tasks and provide support to the staff. This role requires effective management of salon operations, ensuring a top-quality customer experience.
Key Responsibilities- To develop and implement an operating plan that ensures smooth and seamless salon operations in a cost-effective manner.
- To manage all operational areas, including the salon, spa, restaurant, cigar lounge, and ensure they are always ready, neat, tidy, and well prepared for customers.
- To maintain the highest standard of hygiene, décor, ambience, sound, smell, and feel of the outlet.
- To handle all HR issues of the operating staff and ensure the industry best customer experience is provided by the salon.
- To carry out staff evaluation on a quarterly basis, document it, and determine staff training needs.
- Beauty salon experience is highly desired.
- To ensure adequate levels of inventory of all consumables and saleable products, and to order the inventory from vendors through the purchasing department according to company SOPs.
- To manage the staff roster, cope with pre-booked and walk-in customers, and ensure the highest standards of service.
- To ensure immaculate merchandising in the outlet, and timely planned and implemented in-store marketing and promotions.
- To analyze customer and stylist data for increased cross-sell of products and services to existing clients.
- Any other duties as assigned by the company.
We are a recruitment and human resource consultancy company where we match-make ambitious brands and companies with the best talent.
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