Service Quality Assurance Specialist

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

As a Service Quality Assurance Specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer satisfaction, and driving continuous improvement.

  1. Analyze data to identify areas for improvement in the sales process.
  2. Review chats on different mediums to ensure quality.
  3. Monitor calls on the dialer.
  4. Keep track of customer reviews, comments, and agent's order mail.
  5. Identify, record, document, and track bugs or defects.
  6. Generate reports about the quality of communication to report to management.

Job Requirements:

  1. Prior experience as a Quality Assurance professional or similar role.
  2. Demonstrated knowledge of software testing methodologies and tools.
  3. Strong analytical skills with attention to detail.
  4. Excellent communication skills, both written and verbal.
  5. Bachelor's degree in Computer Science or related field is preferred but not required.

Work Environment: Full-time position available, working 9 hours including a one-hour break.

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